BPO JOBS IN CALL CENTRES

Business Processing Outsourcing is an effective means of focusing on hiring a third-party company or service provider to do IT-related activities, such as application management and data center operations.It is a long-term contracting out of non-core business processes to an outside provider so as to lower the expenses of the company.India is considered to be the King in this sector because there is a large labour force here to perform tasks alloted.According to latest information freom reliable sources it is stated that the BPO sector will have to face a manpower shortage of 30 to 40 percentage by 2009.This is due to the migration of existing and newer generation candidates to job sectors like sales,travel and tourism sectors where there are newer career opportunities. Insecurity in BPO jobs and stringent working conditions would also contribute to the expected manpower shortage in the near future.This will result in high demand for employees again in a few years.Usually getting a permanent vacancy in this field is difficult.

In 2002, Wipro took a quantum jump in the BPO services by acquiring the then Spectramind.Wipro BPO Solutions, complements the services offered by Wipro Technologies, making it one of the largest BPO service players. Wipro BPO also has deep expertise in delivering process specific solutions in areas like Finance Accounting, Procurement, HR Services, Loyalty Services and Knowledge Services. Wipro Technologies was also recently rated as the top Indian outsourcing firm in the Global Outsourcing 100 rankings conducted by IAOP. The list included some of the largest IT companies worldwide and Wipro Technologies has been ranked 7th and is the only Indian company in the top 10. Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT) today announced that Wipro BPO has been rated as one of the Best Employers in India in the Best Employers Hewitt Survey for 2007. Wipro BPO has been acknowledged amongst one of the top 25 Best Employers in the country standing 11th amongst 230 participating companies spanning the banking, IT services, manufacturing, Public Sector Undertaking and FMCG sectors.

http://www.wipro.com/news/NewsDetails.aspx?id=863

The demand in the future will increase but most of the call centers are situated in places like Technoparks and opportunities are largely available in IT cities like Mumbai,Delhi,Cochin, Bangalore.This will cause a lot of people to migrate to these places and employment facilities in these locations have also to be modified resulting in economic problems.But,the appointments in this sector is based on contract and there is alwaysrisk of getting terminated easily if there is any performance deficiency from the part of the employee.What attracts most people is the high salary that is being offered by various people in this field. Outsourcing is now common in various fields like Financial institutions,Banks.etc. It saves precious management time and resources and allows focus while building upon core competencies.