CUSTOMER CARE

Customer care is also known as client service which includes follow up service or after sales support which are very essential and has an important part in every organisation especially in business processing.Customer service management should be done properly by having good realtions with dealers,buyers who are the core part of every business organisation.It helps companies in expanding their entire organization around customers.It helps a company to identify most valuable customers and understanding their issues and solving it.It helps in effective communication and improve relations among the company and the people.The customers are the valuable assts of every comaony and this improves the effectiveness of marketing and therefore customer Service Representatives play an important role in customer satisfaction.They are available across the globe, with India leading the way for companies who seek talented employees.The two classifications of the BPO are back office and front office outsourcing.Typical back office processes that may be outsourced include payroll, billing, logistics and human resources. Some companies offer their services in collections, credit analysis and job recruitment.Most customer service representative jobs require only a high school diploma. However, due to employers demanding a higher skilled work force, many customer service jobs now require an associate or bachelor’s degree.They are responsible for ensuring that their company’s customers receive an adequate level of service or help with their questions and concerns.Communication skills are very essential and it should be possible to migle with people directly and talk over phone or directly with a pleasant manner.Most customer service representatives use computers and telephones extensively in their work. Customer service representatives frequently enter information into a computer as they are speaking to customers.Customer service representatives working outside of a call center environment may interact with customers through several different means.For example, workers employed by an insurance agency or in a grocery store may have customers approach them in person or contact them by telephone and computers or e- mail.Technical support,Customer support, telemarketing which are in front office have been given to different contracting companies and being converted into call centre jobs.Customers are normally experiencing customer service failures and this is hurting their company image and credibility resulting in decrease in profits in future periods.Proper training should be delivered to the staff so that their communication becomes smoother and give a better experience to people.